Web Support Person (m/f)

Parts Europe is a wholesale distributor of spare parts and accessories, as well as gear and apparel for motorcycles, quads/ATV, personal watercraft, and snowmobiles.

We deliver to all of Europe, the Middle East and South Africa. Parts Europe is yet another milestone for US-based LeMans Corporation, which also owns well-known distributors Parts Unlimited and Parts Canada. Our renowned house brands include Thor, ICON, Moose, and Drag Specialties.

Web Support Person (m/f)

We are looking for a 1st-Level-Supporter for our Web Media Support team. This is the perfect position for a people person who thrives on helping our customers. If customer service runs through your veins, you know the web like the back of your hand and you are fluent in Italian and in English, you should talk with us.

 

Your responsibilities:

You will be part of our support team within our IT Operations department. We are a very diverse group of people; our customers come from all over Europe and beyond, and we pride ourselves in speaking to our customers in their language as much as possible.

We believe in developing and using technology that makes life and work easier for our customers and part of your job is to help with personal support one customer at a time. You will be providing user support on the phone, by e-mail and by handling service tickets; you will also participate in the creation of training materials and video tutorials, and give short trainings on your languages.

 

Your profile:

You already have some experience in a customer support role and are familiar with using a support ticket system to keep your workload organized. You can troubleshoot user problems and you are very detail oriented. You consider yourself very computer literate and you are familiar with online e-commerce functionality.

 

Your perspective:

You will be part of a successful international team in a young, dynamic and constantly growing company, where you have the chance to use and develop your personal strengths and to combine your growth with the success of the company. In a modern working environment you will share the enthusiasm and the passion of our employees for motorcycles and powersports.

 

We look forward to your application!

Please send your CV by e-mail to 
For any further questions please contact Ms Daniela Almeida: Tel. +49 (0) 6501 9695-4000.

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